Troubleshooting Guide - GeoExplorer (ARTICLE)

Problem	Possible Cause	Solution
AMTS data not updating in GeoExplorer Calibration invalid and Status age is recent	Some or All reference prisms not being read	Make a site visit to determine why refs are not reading or Adjust the minimum required references prisms
Calibrations are invalid but angle and distance data for all prisms are present	References are being read but measurement schedule is not aligned with calibration interval and data window	Make sure the calibration data window is larger than the measurement schedule of the reference prisms and longer than the calibration interval
AMTS showing disconnected or ON ERROR in GeoExplorer	Modem is offline	Most often power issues. Check site power. If the modem is powered up, try rebooting it remotely
Specific prisms are showing recent angle readings but no distance or coordinates	Correct prism is blocked and the wrong prism is being read or initial prism settings were saved incorrectly	Queue a measurement and open live control on the total station. Check the distance measured and compare to the initial reading. If the reading is significantly different than the original distance, the measurement is of the wrong prism. Check on site to see if the prism is blocked or missing